Eden Platform Cancellation Policy

At any time, either party may cancel a user's Eden Platform account for any reason. The user must request cancellation by emailing Preation at support@preation.com or by sending written notice to:

Preation Incorporated
2635 Meridian Parkway, Suite 200
Durham, NC 27713

Amounts paid are not refundable. Subscriptions to our service are pre-paid. As such, any cancellations that occur in the middle of a payment term (month, quarter, or year depending on payment schedule) will be made effective on the final day of the prepaid term. A confirmation email from the email address on record is required to complete the cancellation.

Credit Card Expirations or Declines

Please note that allowing a credit card to expire or not submitting payment by check regardless of invoice receipt status will not automatically cancel your account as we maintain all account data and allow you access to your account. You will remain responsible for paying the monthly charge, which will accrue to your account, until we receive a cancellation notice.
We may send notice to the email on record if a card is declined. We may also follow-up by phone or mail. We reserve the right to send delinquent accounts to a collection agency if they are not paid within 3 months.

Retrieving Your Data After Your Account Has Been Canceled

Per our privacy policy, data from cancelled accounts will be deleted immediately and cannot be retrieved. Please be sure to export all data you wish to save before cancelling your account.