Eden Feature Tour: Support

Supporting You

Need help right now? Go here.

As a small business owner you’ve got a lot on your plate. So when you’re working on your Eden website and you have a question, we’ve got your back. Whether you prefer to send us an email, call us on the phone, or find answers in our online knowledgebase, you can expect us to respect your time. For the quickest access to support at any time, simply click the ‘Help’ icon at the top right corner of any interface in Eden.

Phone and Email Support

We have a small team of expert client representatives that provide phone and email support for your account on weekdays from 9AM to 5PM Eastern Time. We strive to respond to your issues within the same business day. If you are not able to reach someone immediately when you call please leave a message. Our goal is to enable you to update and optimize your website on your own and when you contact us for technical support we will take the time necessary to answer your questions.

Knowledgebase

When you ask questions, we listen. We keep track of the questions we hear most often and we write the answers in our online knowledgebase. Each day your questions help us improve the knowledgebase for all small businesses who use Eden.

In-Product Tutorials and Videos

Your Eden dashboard contains a link to our Getting Started Guide. This guide walks you through the parts of Eden that you’ll use most frequently when updating and optimizing your website.

Also, in the Spring of 2010 we’ll be announcing our new on-screen help resources that will be accessible directly within Eden as you’re working. This will include step-by-step instructions for each of the most important parts of the software.